Cancellation, Late Arrivals & No show Policy

At empower lashes, Booking your appointment requires a non-refundable 25% deposit in order to secure your desired appointment. 

We value your time and business and ask that you respect our business scheduling policies. We appreciate and understand that circumstances arise where clients may need to change or cancel their appointments. Please inform us 24 Hours prior to your appointment if you need to cancel or reschedule your appointment.  If you wish to cancel your appointment due to other commitments, the 25% deposit is non-refundable.  

Late for appointments/ No Show 

Please let us know in advance if you are more than 5-10 minutes late to your appointment. 

If you are more than 15 minutes late to your appointment without any notice, your appointment will be automatically canceled, the 25% deposit is non-refundable. 


Failure to attend

Where you have failed to attend more than one appointment, any future bookings will require you to pay for the service fee in full at the time of booking with no refund.