Cancellation, Late Arrivals & No show Policy

At empower lashes, Booking your appointment requires a non-refundable 25% deposit in order to secure your desired appointment. 

We value your time and business and ask that you respect our business scheduling policies. We appreciate and understand that circumstances arise where clients may need to change or cancel their appointments. Please inform us 24 Hours prior to your appointment if you need to cancel or reschedule your appointment, your 25% deposit will be credit for future bookings. If you fail to inform prior to 24 hours, your 25% deposit will be forfeited and you will be charged 50% of your remaining balance.

Late for appointments

Please let us know in advance if you are more than 5-10 minutes late to your appointment. 

If you are more than 15 minutes late to your appointment without any notice, your appointment will be automatically canceled, the 25% deposit is forfeited and you be charged 50% of your remaining balance. 

 

Failure to attend

Where you have failed to attend more than one appointment, any future bookings will require you to pay for the service fee in full at the time of booking with no refund.